Privacy policy

Privacy Policy

At bringmaalu.lk, we are committed to safeguarding the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and make purchases.

Information We Collect

  • Personal Information: We collect personal details such as your name, email address, phone number, and delivery address when you place an order or register on our website.
  • Payment Information: Your payment details (e.g., credit card information) are processed securely by trusted third-party payment providers, and we do not store this information on our servers.
  • Browsing Data: We use cookies and similar technologies to track your browsing activities, including your IP address and device information, to improve your experience on our website.

How We Use Your Information

  • To process and deliver your seafood orders.
  • To provide customer support and communicate with you regarding your orders.
  • To improve our website, products, and services.
  • To prevent fraud and unauthorized activities on our platform.

Data Sharing

  • We do not sell or trade your personal information with third parties. However, we may share your data with service providers who assist in order fulfillment and delivery.
  • Your information may be disclosed if required by law or to protect our rights and business operations.

Data Security We implement security measures to protect your information. However, no online transmission or storage system is 100% secure, and we cannot guarantee the absolute security of your data.

Cookies We use cookies to enhance user experience and track website performance. You can disable cookies through your browser settings, but this may affect the functionality of our website.

Policy Updates We reserve the right to update this Privacy Policy. Any changes will be posted on this page, and we encourage you to review the policy periodically.

Contact Us For any questions regarding this Privacy Policy, please contact us via the details provided on our website.

Return Policy

Thank you for shopping at bringmaalu.lk. We strive to deliver the freshest seafood directly to your doorstep. However, if you are not satisfied with your purchase, our return policy is as follows:

Returns

  • Returns must be requested within 1-6 hours of delivery for immediate concerns such as freshness or quality.
  • You may return items up to 3 days after delivery, provided that the seafood has been stored properly in frozen conditions and is returned in its original packaging.

Non-Returnable Items

  • Personalized or custom-made orders are not eligible for returns.
  • Any items that have been improperly stored or handled by the customer cannot be returned or refunded.

Refunds Once we receive and inspect the returned seafood, we will notify you about the status of your refund. Approved refunds will be processed to your original method of payment, excluding delivery charges.

Damaged or Defective Products In the unlikely event that you receive damaged or defective seafood, please contact us immediately. We will arrange for a replacement or issue a full refund, depending on availability.

Return Shipping If the return is due to an error on our part (e.g., wrong item delivered or defective product), we will provide you with a prepaid return label.

Processing Time Refunds are processed within 5 business days after we receive the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.